FAQ

How long will it take for the Order to be confirmed?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 2 weeks), we will process the charges and submit the order for shipment.

When will the Order be shipped?

If your order is in stock and we process the charges to your credit card, it will ship within 2 weeks from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@windowszio.com

 If the goods arrive damaged, what happens?

 Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@windowszio.com and we will process an insurance claim on your behalf.

Is it possible to cancel the orders? 

All orders canceled after 48 hours are subject to a £20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Can the Goods be returned after delivery 
Goods supplied in accordance with our TOC cannot be returned without our prior written authorisation. Please email us info@windowszio.com if you wish to do so. 

Duly authorised returns shall be sent back at the Customer’s expense and the and there will be a 15% handling charge in respect of those Goods returned. For the avoidance of doubt, the Company shall not, in any circumstances, accept the return of any Goods which have been worked on or undergone any manufacturing process or which belong to a third party.

Can the delivery be postponed ? 
We will endeavor to comply with reasonable requests for postponement of delivery but shall be under no obligation to do so. When delivery is postponed otherwise than due to default by the Supplier the Customer shall pay all costs and expenses incurred by the Company in connection with such postponement including (but not limited to) a charge of 15% of the total value of the Contract for transportation and/or storage or restocking occasioned thereby.